VPS Acceptable Use Policy

• Setup fee of $3 will be deducted even if the customer cancel the account within 30 days.
• Refund will be calculated on pro rated base after 30 days.
• Incase of IP black listing, another IP will not be provided and delisting from blacklist is customer's responsibility
• Incase of any server abuse, HD holds the right to suspend/terminate the service depending on the severity levels. Refund policy will not be applicable in server abuse cases.
• Backup of the container snapshots will be taken on daily basis.
• All the plans comes under unmanaged services, managed service offered based on software installed by support team.
• Software which is installed by the support team on VPS will only be managed.
• Refund policy will not be applicable on add-ons such as dedicated IPs, Plesk/cPanel licenses, reverse DNS records and additional resources.
• Support will be provided through ticketing system only.
• The other terms & conditions will be as per our normal AUP Policy.