Setup fee of $3 will be deducted even if the customer cancel the account within 30 days.
Refund will be calculated on pro rated base after 30 days.
Incase of IP black listing, another IP will not be provided and delisting from blacklist is customer's responsibility
Incase of any server abuse, HD holds the right to suspend/terminate the service depending on the severity levels. Refund policy will not be applicable in server abuse cases.
Backup of the container snapshots will be taken on daily basis.
All the plans comes under unmanaged services, managed service offered based on software installed by support team.
Software which is installed by the support team on VPS will only be managed.
Refund policy will not be applicable on add-ons such as dedicated IPs, Plesk/cPanel licenses, reverse DNS records and additional resources.
Support will be provided through ticketing system only.
The other terms & conditions will be as per our normal AUP Policy.