VPS Acceptable Use Policy
- Setup fee of $3 will be deducted even if the customer cancel the account within 30 days.
- Refund will be calculated on pro rated base after 30 days.
- Incase of IP black listing, another IP will not be provided and delisting from blacklist is customer's responsibility
- Incase of any server abuse, HD holds the right to suspend/terminate the service depending on the severity levels. Refund policy will not be applicable in server abuse cases.
- Backup of the container snapshots will be taken on daily basis.
- All the plans comes under unmanaged services, managed service offered based on software installed by support team.
- Software which is installed by the support team on VPS will only be managed.
- Refund policy will not be applicable on add-ons such as dedicated IPs, Plesk/cPanel licenses, reverse DNS records and additional resources.
- Support will be provided through ticketing system only.
- The other terms & conditions will be as per our normal AUP Policy.