Ratings are taken from public ratings at Hosting Assured - A Find My Hosting Trust Service.
Customer Comment: Date : 6/11/2003 9:11:00 AM

The support team are very helpful. Thanks Elizar!

Customer Comment: Date : 6/6/2003 6:50:00 PM

I personally had a little problem with one of my domains names, with my expertise in the area (little to none). They helped me find a solution to the problem I was having. The representative stayed with me and actually helped me rather than "passing the buck" and sending me on my disgruntled way. It took a total of almost an hour for me to actually explain what was going on (because I didnt know really how to describe the problem properly). But he stayed with me and we figured it out together. Seems to me this is very unique in our world today, people dont care if your happy, they dont want to help you fix your problem and as long as it doesnt effect them they just dont care.

Customer Comment: Date : 6/6/2003 3:01:00 PM

I am very happy with your service and your team :-)

Customer Comment: Date : 6/6/2003 1:58:00 AM

Isaac is extremely helpful and does his job very efficiently. Your prob. not paying this asset enough.

Customer Comment: Date : 6/3/2003 2:44:00 PM

Yudi has been very helpful and got the problem fixed quickly.


Customer Comment: Date : 5/30/2003 10:23:00 AM

Elizar on live chat help gave an excellent help.

Customer Comment: Date : 5/29/2003 3:24:00 PM

I'm very impressed with this hosting company so far. The hosting is extremely reasonably priced but the service is the best I've had -- and I host some sites on much more expensive servers.

Their control panel gives you a remarkable amount of flexibility for setting up your site. I've used liveHelp twice for some rare customization requests and found their support staff to be refreshingly coldfusion - savvy.

If their hosting product continues to exceed my expectations, as it has been doing, I will be moving all my sites to them.

Customer Comment: Date : 5/29/2003 2:44:00 PM

Ivan was great help. I'm glad I got connected with someone patient and efficient.
I friend recommended hostdepartment.com and I'll continue to recommend it myself.

Thank you.
Customer Comment: Date : 5/25/2003 12:21:00 PM

Host Department, the best in the planet.

Customer Comment: Date : 5/24/2003 9:11:00 AM

Host Department LLC are great!!I live in China and my english is not good.But they are having patiently and skillfully helped us.Once again thank you very much!!!

Customer Comment: Date : 5/23/2003 8:21:00 PM

I've had quite a few problems when your server crashed a few times and my website got messed up. A lot of communication problem with tech support with some people and took me 4 days of chatting to get my point acrossed to get the appropriate action to get my site up.

But it seems that you have some new tech staff and it is getting better. I have found that Peter and Yudi are very helpful and can always take care of my problems. I still recommend your service to everyone I know that needs web hosting. I will continue to recommend your services. Thanks to Peter and Yudi I am a happy customer and can refer new ones. I think Peter and Yudi deserve some praise and compensation.


Bill Brandes

Customer Comment: Date : 5/19/2003 6:59:00 PM

I have a new site, so I don't have any long term experience with them, but so far, so good!

Customer Comment: Date : 5/17/2003 3:54:00 PM

I just contacted their tech support department regarding a problem I was having with some .Net components. Through their live chat I was talking to a rep by the name of Peter. Let me say the guy was GREATTTTTTTTTTT, very helpful, polite in helping although he couldn't help me fix the problem right away because their system administrator has to take care of it, but I had tons of other questions about the service and my domain set up to which he promptly answered, half way trough the chatting he has helped with setting so many things with my account that I forgot what my original problem was, in short while I'm waiting for the System Administror to contact me about the .net components that I need, Perter help me with Domain settings, MailBox settings and so on and so forth, this is only the second time that I've contacted the Tech support department and they easily get a 9 out of 10 rating from me for both times.

Customer Comment: Date : 5/13/2003 9:52:00 PM

HD is great. I love it!

Customer Comment: Date : 5/12/2003 3:10:00 PM

So far so good

Customer Comment: Date : 5/12/2003 12:33:00 AM

two thumbs up!!!

Customer Comment: Date : 5/11/2003 7:43:00 PM

Help was excellent.
By far the most helpful support service I've seen.
Keep up the good work :)

Customer Comment: Date : 5/11/2003 8:34:00 AM

The best web hosting I've ever met. They are professionals.

Customer Comment: Date : 5/10/2003 10:07:00 PM

This was my second chat on a topic. Let me tell you that Yudi is phenomenal. No matter what this person is being paid, it should be doubled. Very helpful.

Customer Comment: Date : 5/9/2003 3:18:00 PM

The pricing structure is great. I have used other H-Sphere suppliers and the mass of variables makes it a nightmare. Sadly, I never received a response from the only two tickets I sent during the reseller setup. However, on another attempt using the chat feature I eventually did get a response (Peter) and his help was excellent. The downloaded manual (I chose the html version as the pdf link failed) is very good. I am looking forward to slowly bringing my clients sites across to Host Department.

Customer Comment: Date : 5/7/2003 12:34:00 AM

Your live chat helped alot ... Thanks Yudi

Customer Comment: Date : 5/6/2003 10:13:00 AM

Thanks is the only thing that come to mind

Customer Comment: Date : 5/5/2003 6:08:00 PM

I think Peter went above and beyond the call of duty in helping me redirect my files. It has taken the whole day to resolve my particular problem.

I am not sure how I feel about online help, as initially, I think a phone call would have been shorter and resulted in less conflicts of communication. I think the techs have their own language, and I as an end user sometimes feel lost. They are all very helpful, Peter particularly.

They have all felt that they were clear communicators, however I felt less confident that I was on the "same page" on several occassions. I say this not to place blame, but to emphasise, that sometimes a phone call is more time/cost effective.

Peter was wonderful, I simply feel that if I were able to get on the phone from the get go, it would not have resulted in the situation that created such a difficult and time consuming problem to resolve.

Having FAQ's for certain things like uploading and deleting files with instructions can also help save some techs time.

The techs are all interested in helping, and that is wonderful. I definately feel as if i made a friend.

Customer Comment: Date : 5/2/2003 9:35:00 AM

Great price, *almost* always available customer service online, minimal downtime. A few more problems than I would've like to have seen with ASPX and frontpage extentions, but they were always more than willing to help. Great service so far.

Customer Comment: Date : 4/29/2003 12:46:00 PM

I identified a problem to them with PHP 4.3.0 preinstalled with GD and errors with differnet functions on a windows box. They went out of their way to register a custom CFX tag to give ColdFusion similar functionality. Over all extreemly helpful online help.

Customer Comment: Date : 4/24/2003 5:34:00 AM

Absolutely the best option around. Never seen such good service around.A++++++++++++++++++++++++++++++++

Customer Comment: Date : 4/23/2003 2:09:00 PM

Tech support via live chat r great...they know what they're talking about ...

Customer Comment: Date : 4/17/2003 3:57:00 PM

I just signed up for service with you all, and I had some initial questions. hit the chat window, and got someone by the name of Peter. He was too helpful, even when i was not asking the questions right. He understood what I was asking, and got me the information I needed. I hope it is always this easy!

Customer Comment: Date : 4/17/2003 3:05:00 PM

online chat support rocks! Ivan is always very helpful. Others, too.

Customer Comment: Date : 4/17/2003 9:19:00 AM

I can only say: Anwesome!
Thank you.

Customer Comment: Date : 4/15/2003 5:47:00 PM

very good host the best

Customer Comment: Date : 4/10/2003 10:02:00 AM

they have realy good support and a nice control panel.
i dont test their speed yet but i can be sure they are the best.
they are ready to help you any times,
i suggest you to choose them if you are looking for a good server and support.

Customer Comment: Date : 4/8/2003 9:51:00 PM

On performance, I rarely get advance notice of downtime. There has been some. sometimes the site seems to run slow. I LOVE having the live chat support and everyone has been helpful. There was the problem with the attack on my domain that I never received any information back on.

I recommend the site to my clients.

Customer Comment: Date : 4/8/2003 8:33:00 AM

Very good helpline! However there are times when we can't enter our Control Panel via their website but our domain is still running fine. Overall very good.

Customer Comment: Date : 4/8/2003 12:07:00 AM

I am extremely impressed by the workings of Yudi. Not only did Yudi help me with some programming and permission issues I had with a php program I'm running on my site, Yudi checked everything for me, traced code, and fixed all the problems I had. Host Department is truly blessed to have Yudi on the support staff, and I would recommend Yudi as a tech rep to anyone!!! I've even given Yudi the spotlight on my main page at http://www.jointcognation.com. I will never forget this experience, as my dealings with other reps were not productive at all, and some were downright rude.

Let it be known that Yudi is a friend of the Joint Cognation staff, website, and members. THANKS YUDI!!!

I seriously, could write pages about this, I can't say enough good things after this experience. HIRE MORE PEOPLE LIKE YUDI!

Customer Comment: Date : 4/7/2003 9:32:00 PM

The Host department is really excellent. And they will surely expand their business tremendously if they continue the same service.

Customer Comment: Date : 4/5/2003 3:03:00 AM

Good work, keep it up.

Customer Comment: Date : 4/4/2003 7:32:00 PM

Great Technical Support... very nice people

Customer Comment: Date : 4/3/2003 1:47:00 PM

I honestly havn't found a web hosting company before yours with such responsive support and such cheap prices!I would love to host sites with you for as long as i am around developing web pages, and would reccomend your company greatly to friends, family and clients who are looking for a hosting solution.
Thanks for the help support!

Tom Lee

Customer Comment: Date : 3/27/2003 5:22:00 PM

Happy with the hosting so far. ASP was unavailable on my site for a while before it was finally fixed, but all is working good now.

Customer Comment: Date : 3/26/2003 6:59:00 PM

live support is 1000% great thing!!
thanx to all of u!

Customer Comment: Date : 3/21/2003 2:35:00 PM

I spoke with Peter he was very friendly and helpful. Peter is a great guy. I hope all Tech support are like him. Thanks for your help.

Customer Comment: Date : 3/20/2003 8:35:00 AM

I'm quite new here, but so far, I've found them very responsive and helpful.)

Customer Comment: Date : 3/20/2003 12:21:00 AM

New customer. Extremely impressed so far. You run rings around my previous hosting company.

Customer Comment: Date : 3/18/2003 5:15:00 PM

Excellent job :)

Customer Comment: Date : 3/14/2003 12:47:00 PM

J. Erlando was just awesome in helping me restore my db files and to get the name servers right....great job

Customer Comment: Date : 3/13/2003 9:41:00 AM

I have had many problems getting responses from Tech Support just using trouble tickets (48 hours and still no response). I have also had problems trying to use your live Online Help system (I haven't been able to reach anyone the past few days). After finally getting someone online today, it was great. The tech support rep was very helpful and answered all of my questions.

Customer Comment: Date : 3/11/2003 1:17:00 AM

The control panel and the online doc, when it comes to very special settings, it's a bit confusing, but the "live help" (chat) is always available (but on Sundays, I think) and the technicians really help you. You get a really great number of features for a very little price, and I've never found my server slow/unresponsive. In two words: gerat service! You get more than expected for the money. I had my site up and running in a very short time. BTW, I'm still working it. And another advantage of the service is that, even in the cheapest modality, you can host more than one domain (with its own name, email accounts, etc.)

Customer Comment: Date : 3/10/2003 4:14:00 PM

Great job of a guy named peter i asked for help several times but until peter helped me i could solve my problem.

Customer Comment: Date : 3/10/2003 2:32:00 PM

I'm new so I will need some time to see if I have any problems. Things look great so far!

 Ratings are taken from public ratings at Hosting Assured - A Find My Hosting Trust Service.