Ratings are taken from public ratings at Hosting Assured - A Find My Hosting Trust Service.
Customer Comment: Date : 12/10/2003 3:45:00 PM

Ivan took his time, was persistant & resolved my e-mail send problem as well as the way my site displays.

Customer Comment: Date : 12/8/2003 2:29:00 PM

I lost the site studio editor and needed help to relocate it.
The agent was courteous and helped me resolve the problem.

Customer Comment: Date : 12/5/2003 3:19:00 PM

Overall I'm very satisfied by your services!

Customer Comment: Date : 12/2/2003 6:34:00 PM

I am happy with the service I got today!

Customer Comment: Date : 12/1/2003 11:03:00 PM

I'm very impressed with technical proficiency of the staff, and for the great persistance in resolving issues.

Customer Comment: Date : 11/30/2003 9:23:00 PM

the Live chat is great, very helpful people. Yubi, I think thier name was, really helped me out and because of that I have alot of respect for your company. Don't let me down now that I have faith in you guys =) Keep up the good work and I hope to keep my business with your company for a very long time.

Customer Comment: Date : 11/29/2003 10:27:00 AM

Again helped excellent by a tech. Good listening and problem solving.

Customer Comment: Date : 11/21/2003 10:28:00 AM

I had some problems setting up my DNS settings for my domain. Went into the live chat support and got a solution to my problem in a manner of minutes. The support person -Elizar- was very helpful and prompt.
Thanks so much
Juan Correa

Customer Comment: Date : 11/20/2003 12:13:00 PM

Ivan, the support person who answered my questions today, was very knowledgable and friendly.


Customer Comment: Date : 11/19/2003 3:29:00 PM

So far the support has been excellent. I am still in the 30 day money back period. Let's hope the help stays after that. ;)


Customer Comment: Date : 11/19/2003 3:06:00 PM

I have switched hosting companies more than 10 times before finding Hosting Department and I must say they are the best. I have 8 domains hosted with them and never have a problem. Their tech support is the best and I love that they have the live support feature 24/7. I DO RECOMMEND THEM!!!

Customer Comment: Date : 11/16/2003 11:02:00 AM

I had 2 days of fustration trying to add a new domain to my account. On your chat line I spent 1 hour yesterday with Peter who could not solve it. Then I wrote at least 6 or 8 e-mails and none of the responses helped me. And today I went back on to the lve chat with Elizar, who solved my problem. Thank you Elizar!!!!

Customer Comment: Date : 11/13/2003 5:54:00 PM

We just love Host Department's new look and layout! Especially the flash tutorials! We have learned so much and have already improved our website because of them. We are also very pleased with your live support. We have asked them for help several times and they always come through! We sure wish we would have tried Host Department from the beginning....it would have saved lots of time and money!

Customer Comment: Date : 11/13/2003 1:18:00 PM

Ivan is the best! He is quick, listens, and comes up with clear concise answers and directions that are easy to follow. Unlike David who I have bucked heads with from the begining, takes too long, and goes out of his way to jam me up, either that or he is just bolixed, but I believe he knows who I am and gives me a hard time because we bucked heads once.

every time I get Ivan I want to stay with you, everytime I get David I am ready to drop my account, and almost did a few months ago. And, again the other day, imagine the difference. Dealing with Ivan, I am done in 5 minutes with all my questions, dealing with David it takes over 2 hours and matters left unresolved!

Customer Comment: Date : 11/2/2003 6:01:00 AM

Even though the problem was caused because of a setting on my computer, tech support was very patient in helping me correct the problem. Thanks

Customer Comment: Date : 10/30/2003 3:15:00 PM

The online support chat is great ! Ivan is very helpful, and quick.

Customer Comment: Date : 10/30/2003 10:43:00 AM

I contacted Live Help to answer some questions about webmail access. I was helped by someone named Elizar, who not only answered my question but also created a webmail interface using the URL for my website. It took him 2 minutes to do something that would have taken me the rest of the day to figure out. While I hope to learn more everyday and not rely on Live Help for every little problem, I think I will be using this resource many times in the future. Their help was much appreciated.

Customer Comment: Date : 10/30/2003 4:53:00 AM

The next way: I have the consideration to order a reseller package.


Customer Comment: Date : 10/28/2003 10:26:00 PM

You guys do a great job!! Keep up the good work.

Customer Comment: Date : 10/27/2003 3:57:00 PM

They are great. I would recommend them anytime.

Customer Comment: Date : 10/26/2003 8:21:00 PM

Yudi did a great job in helping me with my issue!
He's great!

Customer Comment: Date : 10/26/2003 2:42:00 PM

I am happy to make the right decision in selecting Host Department. It was quite a task with so many hosting services out there and various rating. The rating for Host Department is 88% from my research. There are other with 90%. I selected Host Department due to Live Chat which is very helpful.

Customer Comment: Date : 10/23/2003 5:10:00 PM

Brilliant customer support, worth every penny...

Customer Comment: Date : 10/20/2003 7:41:00 PM

excellent tech service

Customer Comment: Date : 10/20/2003 5:26:00 PM

Your staff, especially Peter and Yudi, were EXTREMELY helpful in the setup and configuration of my eight new hosting accounts through you. i just kept my help chat window open, and they had a friendly and helpful response to all of my questions. Very pleasant and professional. Good work.

Customer Comment: Date : 10/20/2003 3:42:00 PM

On the whole this service is simply excellent. There have been very few problems with my site, and these are mainly down to my lack of knowledge in specific areas. I would rate Host Department LLC 100% and recommend them to anyone.

Customer Comment: Date : 10/16/2003 11:39:00 AM

I just worked with Elizar on an issue and it was resolved quickly and easily. I'm new at this and Elizar was patient and helpful. Thanks!!

Customer Comment: Date : 10/15/2003 10:38:00 PM

I had problems renewing an account. I used the online features.

Peter was a GREAT help when I asked for information about hosting and domain name accounts. This guy knows his business and tried to do everything to solve my problem. That's called "profesionalism"...
I also chatted with Issac and the service equally very helpful. The Customer service is very skilled and helpful (and patient). Don't change it!!!

Customer Comment: Date : 10/15/2003 4:39:00 PM

Thanks to everyone who helped me out!

Customer Comment: Date : 10/14/2003 7:18:00 PM

David was a great help, not ONLY did he FIX the issues I was having, he EXPLAINED to me what he did, simply put... a VERY GOOD SUPPORT SESSION. Thank you David. Hostdepartment has an asset in having you as an employee!

Matt Kachurak
Websystemz Website Design, Hosting & Computer Services

Customer Comment: Date : 10/14/2003 2:22:00 PM

Great hosting is hard to find , I know I've found it in HostDepartment.com. With clear and concise web admin tools and a service department second to none in speed and service.I would recommend anyone that needs a fact reliable hosting service to HostDepartment.com. Thank you

Customer Comment: Date : 10/13/2003 7:51:00 PM

My last (and most) Live help chats have been very helpful. David and Yudi get the job done.

The only negative is that sometimes there is no answer when trying to use Live Help...

The multiple choice questions above are not accurate for rating purposes...too specific. Example: How reliable has your hosting account been with Host Department LLC ?
Excellent - I've never noticed any downtime or problems - site is always fast

Good - Some minor downtime communicated in advance, but the site has always been fast -->>Here is my answer...good service, some downtime, but not communicated in advance!

Okay - Site occasionally runs slow or is not available

Poor - I have experienced constant problems with uptime and site speed

Customer Comment: Date : 10/13/2003 1:50:00 PM

David was very helpful and went beyond what my support request and need was, and furnished me with a complete and great solution.

Customer Comment: Date : 10/8/2003 7:16:00 PM

Your life help is great, reliable and friendly. Can recommend you to anyone needing hosting.

Customer Comment: Date : 10/8/2003 8:44:00 AM

After working with other larger hosting companies, such as Rapidsite, the decision to move to a smaller server was a big one. However, Host Department has a great hosting package and the service is parallel to that provided by other companies.

Customer Comment: Date : 10/7/2003 3:17:00 PM

This company was recomended to me by my Website Designers, I needed a new hosting for my Auction Website. I asked a lot of questions concerning chat,emails, data bases and hosting packages and David was very helpfull and profesional in answering them. This is very important when you are looking for a good hosting company that offers great support and most of all, very helpfull.

Julio Otero

Customer Comment: Date : 10/6/2003 1:47:00 PM

Best value for multipe domains I have ever com across I will be with this host company for a while.

Customer Comment: Date : 10/3/2003 3:44:00 PM

David was extremely helpful in getting to the bottom of my SQL problems

Customer Comment: Date : 10/3/2003 2:12:00 PM

There have been a few problems with the running of the site, but those are always sorted quickly by the support team. Support tickets are answered the day after you send them, and live support is always on so if you're having a crisis there is always a human being to tell who will fix it. Excellent control panel and it does exactly what it says it does. Also the plans include some extra more advanced things that I didn't expect including adding your own mime types and creating new extensions for cgi and php. Also you can create subdomains of subdomains which is something I havn't seen before in previous hosts. Very good I'm going to stick with this host.

Customer Comment: Date : 10/2/2003 1:54:00 PM

Occasionally I've experienced EMAIL downtime for a couple of the sites I've got hosted with you (ptwithcjmills.com and wondermonkey.net) but seems that overall it's good. I sort of wish I got a little more MBs of space for the money, but maybe that will come?

I love the LIVE Support feature - that's helped me a lot! Ivan was quite helpful today.


Customer Comment: Date : 9/29/2003 7:30:00 AM

Just got helped through problem with Ivan, he was great assistance, nothing out of the ordinary but helpful adn friendly all the same. When I contacted the help dept the other day they were apparently snowed under with a major problem, I can understand that. My request, keep the online reliability of the sites up, the admin and technical side appear to be easy to use so far.

Customer Comment: Date : 9/27/2003 7:45:00 PM

I have not been able to find a better value feature to feature in all my research. eChat support is excellent except for one issue (probably a new agent). Being able to open a support ticket from control panel when eChat is not available or too busy for me to wait, is a great backup. Response to open tickets is very timely.

The ability to directly edit the content of files on the server from my control panel is truly awesome! I can make a needed change immediately from anywhere, not just when I get back to my main PC source program.

The only thing I would improve is the links for the online user guides. They would be better placed on the control panel.

Whenever I am asked for recomendations for hosting servies, Host Department is my only choice.

Customer Comment: Date : 9/26/2003 5:24:00 PM

excelent job host department crew

Customer Comment: Date : 9/26/2003 2:29:00 PM

I am amazed with your entire website control panel, what you offer, easy of use, set-up, etc. I prefer coldfusion so that is fantastic for me and to allow, not just MS Access but MS SQL... I really like that. I am looking forward to doing more business with HD and hopefully take advantage of your affiliate programs. Great job!!!

Customer Comment: Date : 9/26/2003 7:51:00 AM

I love there instant chat help :)

Customer Comment: Date : 9/21/2003 1:56:00 PM

Thanks to Peter, at your Chat service, all is well!

Customer Comment: Date : 9/20/2003 3:00:00 PM

Peter helped me out, he is a great tech. He was very pationt with me. I appreciate all his help.

Customer Comment: Date : 9/19/2003 6:40:00 PM

I have had almost no problems with HostDepartment. But when I have had problems, their Live Help has been fantastic. The help is accurate and quick. When I had trouble with accessing webmail, the trouble ticket I generated went unresponded-to for a couple of days. I instead got on Live Help and once an operator came online, the fix was simple. He even offered to set up a custom redirect page for my website to get directly to the HostDepartment webmail login page, under my own domain so it would be simple to access. He programmed it for me in a few minutes and the problem was completely solved.

Combined with their low prices and excellent flexibility and provided services, HostDepartment cannot be beat.

Customer Comment: Date : 9/15/2003 10:05:00 PM

I work in IT, but this is my first experience with any web content. I use the online support almost daily. Tonight, I had a person by the name of Yudi help me, and within a few minutes my problems were solved. Yudi went above and beyond to help me out! I've concidered other hosting service, but with excellent support, great prices and fast, reliable hosting, Host Department will continue to be number one for me.

A+ For Yudi and the support team!

Customer Comment: Date : 9/14/2003 12:17:00 AM

According to my experiences since year 1999 on paid webhosting, there is NO trouble free hosting company around the world.
so the most important is how often the problom occured, how fast they handle the problems, and communication to their clients... friendly.. politely.. and of course the skills to solve the problems.
And hostdepartment is ONLY one I found that match my criterias..
their customer support team really excellent and morethan willing to help. ( goosjob..!! elizar.. isaac.. also you.. peter )
I just compare with the 5 previous hosting company.. and no one can beat hostdept for price, facility, speed, and of course.. customer support.

so.. again.. since since I never found the TROUBLE FREE hosting..
hostdept is the best hosting company that hard to beat by others.

thx alot .. and keep up good job.

 Ratings are taken from public ratings at Hosting Assured - A Find My Hosting Trust Service.