Ratings are taken from public ratings at Hosting Assured - A Find My Hosting Trust Service.
Customer Comment: Date : 1/28/2010 2:49:00 AM

I just wanted to give feedback saying that Simon Williams really helps me a lot and i really like when he helps me. He does a really AMAZING job and i just wanted you to know how well he is doing. Im a very happy customer with him.

Customer Comment: Date : 1/29/2010 12:15:00 AM

I appreciate the customer service of hostdepartment. Jenny helped me a lot with my mail issues and in setting up email account using outlook express. I was pestering her but she was very kind and professional. I am very happy with you guys, I will recommend and bring more people.we will be working together. All the best hostdepartment!

Customer Comment: Date : 01/22/2010 06:30:00 AM

Just wanted to make a few comments on chat at 7:50 PM 01/21/2010. I talked with ( Mark ) and he resolved an on going problem online in a short period of time. I just wanted to say he done a fine job. I know it seems as host department has been having some problems in the last few months. This seems to build up a little lost ground when you have a fast friendly fix to the problem.

Mike Shaffner
Customer Comment: Date : 01/07/2010 12:20:00 PM

This is a short email to bring to your attention the excellent job June and Mark did on solving the phpBB database connection issues I had. June managed to get my database up and running again quickly. Mark took over and managed to re-install and re-create a phpBB3 database for me for future use. The were both very helpful, quick and efficient. This message is just to so thank you for the excellent service. Wishing the team and yourself a successful year ahead in 2010 :) Thank you and best regards;

Marcello Lo Castro (Visual Realities Ltd)
Customer Comment: Date : 01/06/2010 12:29:00 AM

Dear Hostdepartment, I have DNR account : jodomain I had an issue with my DNR account, so I went to HostDepartment Live Support, I was very pleased of being served by one of the most professional people I have met..Floyd parker. resolved my issue quickly and professionally. I got confused and provided a wrong username, he was so polite and helpful even though I wasted his time.

Tareq Edwan
Customer Comment: Date : 01/05/2010 4:04:00 PM

Dear sir I would like to express my deepest appreciations to the Tech. expert person Mr Simon, who really helped me overcome my email problem in just few minutes. He not only described the problem to me, but also fixed it professionally.

Customer Comment: Date : 11/5/2004 9:36:00 AM

I make my words like this testimonial on the Host Department web site:

"I have a few web hosting companies in the past and Host Department beats them all hands down, no contest. for price, reliability, and tech support they can't be beat!!!"

Customer Comment: Date : 11/4/2004 2:12:00 PM

Yudi was extremely helpful in getting my domains back up online after I made a critical error. If I could always go to Yudi for help I would. I'd recommend giving Yudi a raise!!! Thank you Yudi and thank you Hostdepartment.com for hiring Yudi!!!


Customer Comment: Date : 11/1/2004 9:33:00 PM

Yudi was very patient and the instructions were easy to follow. Thanks

Customer Comment: Date : 11/1/2004 1:09:00 AM

I would like to say Thank You to all in the Host Department.
I am totally new in the world of Web pages, ftp (STILL WONDERING WHAT THAT IS), database, domains etc...
The LIVE SUPPORT is awesome! Peter and David have been the lucky ones to get me (laughs).
I love learning what all you have provided and I must tell you it is alot!
In fact, what you are offering in the smallest package is everything and more in what I have been looking for.
I hope to learn more and create a lovely , live and thriving Webpage someday, and with your site ...I believe it is POSSIBLE :)
Thanks again

Customer Comment: Date : 10/30/2004 2:35:00 PM

Host Department is the best! I am 42 and technologically impaired. I've used Live Chat in regard to 3 separate issues: a few times with sales when I was researching web hosts; another time setting up; and two other times trying to learn how to pay my bill properly. Each time, I found the Host Department support people to be kind, efficient, patient and informative. I'm recommending Host Department to everyone I know! PS:
(The only reason I haven't used the site control panel is because my web creator is taking care of that for now.)

Customer Comment: Date : 9/23/2004 4:01:00 AM

Great and friendly Staff. the billing dept people are very nice and understanding. overall really good service

Customer Comment: Date : 9/15/2004 10:45:00 AM

I love using the live chat feature! So far everyone has been very helpful. Keep up the good work!!

Customer Comment: Date : 9/8/2004 5:59:00 PM

From the beginning all the services staff of Hostepartment give me a prompt service support and are always available with the online chat. Thx to all


Customer Comment: Date : 9/6/2004 2:01:00 PM

Great service, fast setup. Ivan from sales helped me out. I even got a phone call from them confirming that everything was set up and working ok, in 8 years experience with various hosts, I've never gotten that kind of follow up. They're awesome!

Customer Comment: Date : 9/3/2004 3:44:00 PM

Chat support is great-thanks:)

Customer Comment: Date : 8/29/2004 5:51:00 PM

My experience with Hostdepartment has been nothing but outstanding. Moving my site to this company has been the best decision regarding hosting I've made. Keep up the excellent work!!

Customer Comment: Date : 8/19/2004 1:15:00 PM

Appreciate the expert level of knowledge and assistance. Thank you!

Customer Comment: Date : 8/5/2004 10:56:00 PM

Peter did a great job in helping me with my webmail. I'm looking forward to trying out the new site he recommended. At a quick glance it looks like it will be much easier for me to navigate

Customer Comment: Date : 8/5/2004 9:43:00 PM

david helped me. to be honest i've had mixed results with tech support with you guys.

david was the best. he helped me set up my program and database. i can tell when i'm talking to a real good tech support person. understanding and kind. i think that's david.

please give him a raise he deserves it!!!!

Customer Comment: Date : 7/28/2004 8:54:00 PM

Support has been kind of hit or miss. It depends on who you get. Peter was very responsive and fixed my problem right away!!

Customer Comment: Date : 7/2/2004 2:18:00 PM

Well, I had a problem with my hosting and vs.net, but "isaac" was very patient, and help me very quickly, your service is great

Customer Comment: Date : 6/25/2004 2:44:00 PM

I am very green and have only basic web page building understanding so I may find some things hard that others find easy. this makes the support staff very important to me . and this is my second web company . The first had almost no support. Here I can get the help I need This is very important to a non techie likke me . I have had good luck getting questions answered. Today my problem was how to change a site builder page name to reflect page contentin the url , the suport person was great and I now understand.

Customer Comment: Date : 6/23/2004 2:47:00 AM

Peter - Too good of a guy to work with. He has been till the last 3 years knows what we are looking for and has pro-actively helped. Fantastic attitude and personality. gets the job done every time -On time! Feel proud that you have one heck of a good guy in your company!

Customer Comment: Date : 6/13/2004 9:26:00 AM

I have been using HostDepartment for a couple of years, having moved my sites from APlus.net because of their very poor and abusive customer service. I have nothing but good to relay about HostDepartment. I have changed my accounts several times and they have been very willing to help. If one is looking for a top notch host that has great options, customer service, and is priced right, look to HostDepartment.com for your hosting needs. You won't be disapointed.

Customer Comment: Date : 6/13/2004 12:31:00 AM

The tech assist on the live chat page is excellent. I am a complete rookie at this web building stuff and the guys I've talked to are totally cool with me. They are Isaac and Elizar. Please note that I have just come aboard so some of the stuff above has no referent in my case, for example, the E-mail address. My site, under construction, has no E-mail address at this time.

Customer Comment: Date : 6/4/2004 12:27:00 AM

Awesome service! i highly recommend it to everyone. I used to try a different host (softhosts.com)and the previous one is nothing compared to hostdepartment...with the previous, service is slow and down often. and support was not there (they said response in 2 hours max but i had no response for weeks)...then my clients' files got deleted by the host... i never had these problems with hostdepartment.

If i were to rate them i'd give the A+ or 11 out of 10 =)

Thanx guys

Customer Comment: Date : 5/31/2004 11:05:00 AM

Excellent company. Good value for the money and excellent technical support.

Customer Comment: Date : 5/23/2004 11:19:00 PM

Until today, my experience setting up as a reseller has been a nightmare. No one contacted me to help. I just found out that elizar was suppose to have helped. I spent many hours going through documentation and the forms. Than Saturday the control panel was down. Today I went on live chat and got Isaac who helped very much as I am at a very confusing point. For the first time now, I feel I may succeed at this. Thank you.

Customer Comment: Date : 5/19/2004 8:49:00 AM

Over the past year, I have been assisted by Elizar, multiple times. He is extremely patient and exhibits the utmost in professionalism. He is truly a valuable asset for your comkpany.

Customer Comment: Date : 5/8/2004 12:56:00 PM

excellet work.

Customer Comment: Date : 5/7/2004 12:12:00 AM

I have a reseller account and the techs have been the best you can be fast and alwys been able to fix my problems with ease! I love the service it has been awsome

Customer Comment: Date : 5/3/2004 1:25:00 AM

The control panel is great. However, some of the awesome features you guys providing are conflicting DotNetNuke. It is a must have for any serious site-developer/ adv. users like me.

BTW, the SQL scripts you guys offering to DOTNETNUKE V2 users are not useful. There's no way it would have work properly. Many of the sql providers and webconfig default settings assuming the objects are always dbo qualified. There is an easy and best way to get it to work. But i did manage to have it fixed, by changing some of the original sql scripts in the DOTNETNUKE app itself.

Anyway, my recommendation to you is to offer dbo permssion to users who really needs it. I would have paid you to avoid spending a week to work around the dbo issue.

Other then that, i think you guys have done a great job. Hey i would put my money into your company too. Are you guys looking for investors? let me know, I'm interested.

Keep it up guys,


PS: about the dbo thingy, both DiscountASP.net and webhost4life offers DBO permission to their customers. I think you should do the same. Think about it.

Customer Comment: Date : 4/23/2004 9:41:00 AM

I never thought a hosting company would be so helpful. Even for the smallest problems, they are always online for their customers and they they answer every single question and solve the problems. I'm 100% satisfied with the hosting and I'd recommend it to anybody.

Hakan Kirmizi

Customer Comment: Date : 4/22/2004 10:00:00 PM

Considering that I am a novice, I want to say that your techs have been very patient with me.

Customer Comment: Date : 4/21/2004 9:12:00 PM

I used a half dozen different hosts over the last 24 months. They all promise a lot but only Host Dept are living up to those promises. Their a very helpful, fairly priced and service oriented bunch.

If i were a dog, i'd probably sniff and lick them.

It's all good in HOst Departments hood.

Customer Comment: Date : 4/20/2004 6:11:00 PM

Host department is the best! Technical support goes above and beyond by answering questions not always related to their service.

Customer Comment: Date : 4/16/2004 7:58:00 AM

hostdepartment service is excellent , i recommend anyone who wishes to have hostdepartment as thier hosting provider. I highly recommend.

Keep up the good work

Thank You again


Customer Comment: Date : 4/10/2004 6:34:00 AM

There customer service is way far then my expectations. I would highly recommend them to everyone. I can't say enough on how good their sevice is.

Customer Comment: Date : 4/9/2004 12:19:00 AM

I needed a little help with the webmail and uplaoding my site.

The directions for Dreamweaver did not work as provided on the control panel.The service I received from Live chat helped right away. as a matter of fact I was able to go on and set up Homesight to upload my site as well. Then I uploaded and fixed my recipe database.

My webmail did not work. After I received help from live chat I think I see what the problem was. I had both a mailbox and an alias with the same prefex.

Next I want to consider a dedicated server as a solution.

I am pleased with the service so far. Now want to see how the billing and stats work from here.

Many thanks,

Customer Comment: Date : 4/8/2004 8:55:00 PM

My review is not very good, I have had many problems, tech support took so long to respond and sometimes no respond at all. And I consider I had simple question or requests, with the exeption of Peter that help me and fixed the problems in a minute. I hope you can hire many Peters.

Customer Comment: Date : 3/23/2004 2:57:00 PM

Great value for the $$!!!

Customer Comment: Date : 3/23/2004 3:37:00 AM

live chat support team is always friendly and helpful. a pleasure chatting with them. thanks for a job well done from a satisfied customer

Customer Comment: Date : 3/18/2004 9:59:00 AM

I have multiple websites hosted with HD and I can say that I'm very much satisfied with the service. I always find the online live chat very helpful, since Day 1 I always found help in the live chat. Good luck and more power!! :-)

Customer Comment: Date : 3/18/2004 6:06:00 AM

Good hosting+good service=good bussiness!!!

Customer Comment: Date : 3/15/2004 10:05:00 AM

I was a little confused on the Domain names, and how they worked, I had thought when you register you got 3, so I set up 2 and was unable to use my 2nd domain name, your help staff "peter" was very helpfull and informative, and explained that the each domain name needed to be registered, and paid for.. so he helped me with the procces... thank you

Customer Comment: Date : 3/14/2004 8:36:00 AM

Host Department Is A Really Good Host And I Shall Not Be Leaving Them If They Carry On With The Great Service And Brilliant Site Speed etc.

Customer Comment: Date : 3/10/2004 3:19:00 AM

I have never dealt with any company as decent and efficient as hosdepartment.com and especially my online tech support "Isaac" or D. I truly wish that all companies would work as well as this one.

thank you host department from everyone at mubai.cc!!!

Hussein Udom
RCAG Online
Real Fighting Silat

Customer Comment: Date : 3/8/2004 6:27:00 PM

Excellent choice for hosting reseller accounts.

Customer Comment: Date : 3/8/2004 8:06:00 AM

I've set up my hosting with LLC host department a couple of weeks ago and I'm really happy I did so. In the meantime I've suggested your services to some colleagues.

I think a minor lack is (unless I'm wrong) it's not possible with the hosting a asked for (on your windows server) to set up a 2nd FTP client with different userid and password.

 Ratings are taken from public ratings at Hosting Assured - A Find My Hosting Trust Service.