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Company
Overview |
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| Company History |
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| Through a series of strategic business moves, Host Department became
the Tier 1 host the company is known as today.
Host Department thrives in an industry that is
constantly reinventing itself. With innovations
in customer service, ease of use, and special
features for Host Department customers, the company
continues to stay one step ahead of the competition.
Host Department employees take pride in offering
some of the best 24 hour a day, customer-oriented
support in the industry. Everyday hundreds of
businesses trust Host Department with their web
presence, reinforcing the Host Department tradition
of industry-leading customer service, top-notch
network reliability, unsurpassed prices, and innovative
services. Host Department provides low-cost feature-rich
web hosting. The Host Department business model
emphasizes service to small and medium sized businesses,
allowing them to do e-commerce and focus on their
core competencies while Host Department handles
their Internet site. |
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| Why Host Department?
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Host Department's
excellent prices are not the only reasons why our
customers rave about our services! Our customers appreciate:
Industry-leading Customer Care program
Rock-solid network - 99.99% uptime guaranteed
100% customer satisfaction guaranteed
Unmatched reliability
Lightning-fast network connectivity
Custom hosting environment
Innovative support technology |
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| Rock Solid Network 99.99% Uptime Guaranteed |
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| We've taken great strides to
provide reliable access to you. Our bandwidth saturation average
(a measure of how crowded our systems are) is less than 30%.
We have redundant DS-3 (capable of 45Mbps each) lines with diverse
routes to the Internet Backbone, ensuring our servers always
have an active connection to the Internet. BGP Peering allows
us to automatically re-route traffic away from "Internet
Traffic Jams." This means when one part of the Internet
slows down your site will not be caught in the bottleneck. All
of our servers are fast Dual Pentium III based technology with
512+ MB of RAM. We keep our servers at less than 50% capacity
so even when traffic peaks, our servers won't overload. |
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| 100% Customer Satisfaction Guaranteed |
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| While our competitors force half or full year commitments, here at Host Department you can pay month-to-month. All our server packages come feature-rich and competitively priced. Our starter UNIX package starts at only $3.95 per month, which includes a domain name for life, 24/7 live chat, ticketing and dozens of useful CGI scripts to enhance your site. You even have the option of pre-paying 1 year in advance to receive a hefty discount. Because of this guarantee to customer satisfaction, Host Department has grown quickly to hosting sites for businesses in over 170 countries since 1997. If your site requires secure server, FrontPage 2000, .NET 2.0 framework or any of our other cutting-edge features then Host Department is the only choice for your web hosting needs. |
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| Unmatched Reliability |
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| Host Department supplies the best for its clients with cutting-edge hardware, software and technology. Our custom built, state-of-the-art, space-saving blade servers allows better heat dissipation, better server administration and a great scalability factor. When there is a need for increased processing prowess, it is as easy as adding more hardware resources into the blade chassis. |
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| Lightning-Fast Network Connectivity |
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| Host Department has chosen
five of the best backbone providers to relay all traffic. This
means that all our clients have a 99.99% uptime guarantee. The
network is designed around redundancy and efficiency. BGP4,
five DS3 lines and one OC3 connection to diverse backbones and
a fully 100 Mbps Cisco Switched network make the Host Department
network top-notch. |
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| Custom Hosting Environment
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| We strongly believe that the
environment where the servers are located is as important to
our client’s websites as the services our clients are receiving.
The Host Department Data Center is geographically located near
an Internet Exchange Point to minimize traffic hops and optimize
performance. Our Data Center features a Power Management System
which includes 2.5 megawatts premise power, a customer dedicated
power backed up by an Uninterruptible Power Supply (UPS), a
235,000 watt diesel generator, customer dedicated circuit breaker
protection and scalable customer power. We also have fire zones
above the ceiling and below the floor, specialized heat/smoke
sensors and automatic fire department notification. Our Mainframe
Style Construction includes HVAC, separate cooling zones, and
seismically braced racks. Our server hosting facility also uses
scalable areas; cabinets, full open racks, shared open racks,
and are secured by motion sensors, key-card access, video camera
surveillance, a security breach alarm, and 24/7 police monitoring.
Our Network Operations Center is a high security facility, and
no customer is permitted to enter this area. Certified technicians
are monitoring the equipment 24 hours a day. |
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| Innovative Support Technology |
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| Host Department is currently
hosting over 550,000 customers whose skills range anywhere from
novice-level to experts. They range from personal websites to
Fortune 500 corporations. The Host Department customer service
center is staffed 24 hours a day to offer assistance in any
area. When the technical support and call center staff cannot
resolve a customer's issue, the dedicated Accounts Executive
Team steps in. They will provide the resolution to any problem,
whether billing, technical or administration. At no point does
a Host Department customer feel alone; they know that we are
standing by waiting for their call. With 24/7 toll-free call
center, 24/7 online support chat and dedicated online Account
Executives, Host Department is constantly rated in the Top 10
of any list for its support and dedication. |
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| Mailing Address |
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Corporate Office: |
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NEW JERSEY OFFICE
Host Department LLC
1400 Kennedy Blvd.,
Union City, NJ 07087
United States |
DELAWARE
OFFICE
Host Department LLC
501 Silverside Rd, Suite 105
Wilmington, DE 19809
United States |
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Data Center 1:
Hurricane Electric Facility
48233 Warm Springs Blvd
Fremont, CA 94539
United States |
Data Center 2:
NAP of the Americas West
3030 Corvin DR
Santa Clara, CA 95051
United States |
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