Company Overview


Company History
Through a series of strategic business moves, Host Department became the Tier 1 host the company is known as today. Host Department thrives in an industry that is constantly reinventing itself. With innovations in customer service, ease of use, and special features for Host Department customers, the company continues to stay one step ahead of the competition.

Host Department employees take pride in offering some of the best 24 hour a day, customer-oriented support in the industry. Everyday hundreds of businesses trust Host Department with their web presence, reinforcing the Host Department tradition of industry-leading customer service, top-notch network reliability, unsurpassed prices, and innovative services.

Host Department provides low-cost feature-rich web hosting. The Host Department business model emphasizes service to small and medium sized businesses, allowing them to do e-commerce and focus on their core competencies while Host Department handles their Internet site.

Why Host Department?
Host Department's excellent prices are not the only reasons why our customers rave about our services! Our customers appreciate:

Industry-leading Customer Care program
Rock-solid network - 100% uptime guaranteed
100% customer satisfaction guaranteed
Unmatched reliability
Lightning-fast network connectivity
Custom hosting environment
Innovative support technology

Rock Solid Network 100% Uptime Guaranteed
We've taken great strides to provide reliable access to you. Our bandwidth saturation average (a measure of how crowded our systems are) is less than 30%. We have redundant DS-3 (capable of 45Mbps each) lines with diverse routes to the Internet Backbone, ensuring our servers always have an active connection to the Internet. BGP Peering allows us to automatically re-route traffic away from "Internet Traffic Jams." This means when one part of the Internet slows down your site will not be caught in the bottleneck. All of our servers are fast Dual Pentium III based technology with 512+ MB of RAM. We keep our servers at less than 50% capacity so even when traffic peaks, our servers won't overload.

100% Customer Satisfaction Guaranteed
While our competitors force half- or full-year commitments, here at Host Department you can pay month-to-month. All our server packages come feature-rich and competitively priced. Our starter UNIX package starts at only $7.95 per month, which includes a full domain name, 24 hour toll free technical support and dozens of useful CGI scripts to enhance your site. You even have the option of pre-paying 1 year in advance to receive a hefty discount. Because of this guarantee to customer satisfaction, Host Department has grown quickly to hosting sites for businesses in over 170 countries since 1997. If your site requires secure server, FrontPage 2000, Real Audio/Video or any of our other cutting-edge features then Host Department is the only choice for your web hosting needs.

Unmatched Reliability
Host Department provides all of its clients with cutting-edge hardware, software and technology. All of Host Department’s servers are custom-built with the most reliable equipment for higher performance. Best of all, there are less than 256 domains hosted on each of our servers, unlike the majority of our competitors who host anywhere from 500 to 1000 domains per server. With such a small number of domains on each server there is a lower server load, disk access time decreases and network speed increases.

Lightning-Fast Network Connectivity
Host Department has chosen five of the best backbone providers to relay all traffic. This means that all our clients have a 100% uptime guarantee. The network is designed around redundancy and efficiency. BGP4, five DS3 lines and one OC3 connection to diverse backbones and a fully 100 Mbps Cisco Switched network make the Host Department network top-notch.

Custom Hosting Environment
We strongly believe that the environment where the servers are located is as important to our client’s websites as the services our clients are receiving. The Host Department Data Center is geographically located near an Internet Exchange Point to minimize traffic hops and optimize performance. Our Data Center features a Power Management System which includes 2.5 megawatts premise power, a customer dedicated power backed up by an Uninterruptible Power Supply (UPS), a 235,000 watt diesel generator, customer dedicated circuit breaker protection and scalable customer power. We also have fire zones above the ceiling and below the floor, specialized heat/smoke sensors and automatic fire department notification. Our Mainframe Style Construction includes HVAC, separate cooling zones, and seismically braced racks. Our server hosting facility also uses scalable areas; cabinets, full open racks, shared open racks, and are secured by motion sensors, key-card access, video camera surveillance, a security breach alarm, and 24/7 police monitoring. Our Network Operations Center is a high security facility, and no customer is permitted to enter this area. Certified technicians are monitoring the equipment 24 hours a day.

Innovative Support Technology
Host Department is currently hosting over 550,000 customers whose skills range anywhere from novice-level to experts. They range from personal websites to Fortune 500 corporations. The Host Department customer service center is staffed 24 hours a day to offer assistance in any area. When the technical support and call center staff cannot resolve a customer's issue, the dedicated Accounts Executive Team steps in. They will provide the resolution to any problem, whether billing, technical or administration. At no point does a Host Department customer feel alone; they know that we are standing by waiting for their call. With 24/7 toll-free call center, 24/7 online support chat and dedicated online Account Executives, Host Department is constantly rated in the Top 10 of any list for its support and dedication.

Mailing Address
Corporate Office:
Host Department LLC
501 Silverside Rd, Suite 105
Wilmington, DE 19809
United States
Data Center 1:
Hurricane Electric Facility
Host Department LLC - CE1412
48233 Warm Springs Blvd
Fremont, CA 94539
United States
Data Center 2:
NAP of the Americas West
3030 Corvin DR
Santa Clara, CA 95051
United States