Tag Archives: Uptime

I know that you must have been waiting to see our performance fact for May 2009 uptime. That’s why I am here to deliver the report. And as usual, there will be complete details about both of our web hosting clusters, the new cluster of Premium Hosting and our old cluster of web hosting.

Premium Hosting

Service % OK % Critical
FTP 99.991% 0.009%
HTTP 99.991% 0.009%
MySQL 99.991% 0.009%
SMTP 99.991% 0.009%
POP 99.991% 0.009%

Once again, our Premium Hosting shows its quality with the proof of its outstanding performance record. Last May, our Premium Hosting performed a great uptime of 99.991% on average all over the internet.

There was only 0.009% critical time reported for the regular scheduled maintenance, which means we reached over the standard as a web hosting service and even went beyond above the hope.

Old Cluster Web Hosting

Service % OK % Critical
FTP 99.989% 0.011%
HTTP 99.989% 0.011%
MySQL 99.989% 0.011%
SMTP 99.989% 0.011%
POP 99.978% 0.022%

Our web hosting service in the old cluster showed a number of 99.988% in May 2009 for their performance record, which is 99.99% when rounded up, meaning that we achieved our uptime guarantee.

All of our services except our POP service reached out 99.989% uptime in average, meaning that we just had around 0.011% critical time resulted from our regular scheduled maintenance.

Only our POP service that reached a little less in uptime, around 99.978% and had 0.022% critical time. However, we’ll continually improve our performance to be better and better again the next months.

See you around again soon for June Uptime record. Thanks for reading.

regards,

Gabrielle

In the first month of this fresh new year of 2009, I am here again to report the uptime record for January 2009. Before I go with the details, you can have a look at the table below. They represent the average uptime and critical time during January 2009 in all of our servers for FTP, HTTP, MySQL, SMTP, and POP services.

Service % Time OK % Time Critical
FTP 99.991% 0.009%
HTTP 98.996% 1.004%
MySQL 99.989% 0.011%
SMTP 99.990% 0.010%
POP 99.979% 0.021%

FTP Service
FTP, important issue! It is needed when you want to upload your files into your websites. So, I clearly understand that you will find it annoying to find your FTP unaccessible. Anyway, our January’s FTP service uptime record showed that we reached 99.991% “okay” time and only 0.009% critical time reported. We gladly report that we met what you’ve expected.

HTTP Service
We also realize HTTP service is also significant for your website. We understand how inconvenient for you if your website is unaccessible by your visitors, especially when your site is critical and very important for your business.

For HTTP service in January, we reached 98.996% uptime and 1.004% critical time reported. We are really sorry that we didn’t meet 99.99% uptime guarantee for HTTP in January. It was caused from our scheduled maintenance to improve the performance of our servers for your further satisfaction.

MySQL Service
MySQL service is very important for dynamic website with MySQL database. As database records your customers’ registration data, e-commerce data, or archived materials; it is crucial to have the service available.

In January 2009, our MySQL service was 99.989% up and 0.011% critical time only. It means we actually have a rounded 99.99% uptime for MySQL service and we are glad that we met your expectations.

SMTP and POP Service

E-mails service is very important as with e-mails, you contact and get contacted by people. In delivering e-mail services, we report two records, SMTP and POP services. For SMTP service, we delivered 99.990% uptime and 0.010%. We are happy that we didn’t disappoint you in delivering the service.

And for POP service, we performed 99.979% uptime and there was 0.021% critical time in January for POP service. It showed that our okay time for POP was around 99.98% last month and we regret that we performed 0.02% critical time rather than just equal to or less than 0.01% critical time as there was regular maintenance to provide better performance in the future.

Last, we’d like to thank you for your kind understanding, patience, and loyalty towards our service and also we thank you for the time you have spent to read this uptime record. We’ll be back again next month as usual for February 2009 uptime.

Regards,
Gabrielle

As it has been done for the last two months, we are now here again to report completely our uptime fact in December 2008. Averagely, the uptime record has been listed as below:

Service % Time OK % Time Critical
FTP 99.98% 0.02%
HTTP 99.99% 0.01%
MySQL 99.29% 0.71%
SMTP 99.29% 0.71%
POP 99.28% 0.72%

FTP

Averagely, for FTP service, we reached 99.98% uptime, meaning that we had 0.02% critical time. This was 0.01% less than guaranteed and we apologize for the inconveniences that might have been caused. The critical time was caused by schedule maintenance in our server.

HTTP

Our website service (HTTP) uptime fact in December 2008 meets the uptime guarantee of 99.99%. There was only 0.01% critical time as estimated in the uptime guarantee. And we proudly inform that we met the reliability standard here.

MySQL, SMTP, and POP

Unfortunately, our MySQL, SMTP, and POP service in December showed a little below the standard guarantee. MySQL and SMTP reached out 99.29% okay time in the server averagely while our POP service was around 99.28% up.

This means that we had about 0.71% critical time for MySQL and SMTP. Furthermore, there was 0.72% critical time for the POP service. We realize this must have been an awful situation for your website. We are really sorry and apologize for the inconveniences as the regular scheduled maintenance affected the server.

However, we constantly improve our service in each moment and our admins are always there to help out. We will never let you down and we will never do nothing to improve as customer satisfaction has been our first priority since we started. Thank you once again for your loyalty and attention.

Regards

Hello there! Here we’re again to provide you with the transparency of our Uptime record in November 2008. As we did in October, our availability was averagely 99.99% as guaranteed. And now, let’s evaluate our uptime in November to keep track on it.

November 2008 Availability Chart

Service % Time OK % Time Critical
FTP 99.990% 0.010%
HTTP 99.989% 0.011%
MySQL 99.992% 0.008%
SMTP 99.989% 0.011%
POP 99.990% 0.010%
IMAP 99.989% 0.011%

from the record in November, the uptime was tracked in several different services including FTP, HTTP, Email, and MySQL service as done in the previous month.

From the FTP service, we reached 99.99% of uptime and had 0.010% critical time record (downtime) tracked. The downtime recorded was resulted from the regular maintenance scheduled to improve all of our servers.

For the http service (website uptime), availability reached 99.989 out of 100%. There was 0.011% of service outage when there was regular maintenance to improve server performance.

Email service including POP, SMTP, and IMAP reached 99.99% in average for November, with only 0.001% unavailability recorded for regular maintenance.

And our database service even reached 99.992% uptime recorded and just had 0.008 unavailability tracked in the servers averagely from the scheduled maintenance.

Averagely in November, from all services in all servers, the availability of Host Department servers reached 99.989% out of 100%, which is rounded off to 99.99%.

It has been shown that so far, Host Department still meets their uptime guarantee. Well anyway, see you guys next month 🙂

~Gabrielle~

Hello everyone! Over these years, Host Department has proven to provide the
best web hosting service for all of you with rock solid network and outstanding
service. We are now here for you to show the transparency of our Uptime Fact.
Average Uptime Record October 2008
Service % Time OK % Time Critical
FTP 99.994% 0.006%
HTTP 99.996% 0.004%
MySQL 99.996% 0.004%
SMTP 99.999% 0.001%
POP 100.000% 0.000%
IMAP 100.000% 0.000%
As pictured in the table, in October, Host Department averagely reached
99.994% out of 100% uptime for FTP service. There was only 0.006% critical
time when there was scheduled maintenance and data center migration.

On the other hand, the http service reached out of 99.996% availability and was in
0.004 % critical time in October for the website service. It was because we have scheduled
maintenance resulting in the service outage. 

For email services including SMTP, POP, and IMAP, we were available for 99.999% in average
in October, interpreting that we were passing over our uptime guarantee. 0.001% critical time
was for the regular maintenance.

Our database availabilty, MySQL, reached 99.996% averagely in October with 0.004% critical time
when there was scheduled maintenance and server migration.  

The Point from the Uptime Record
These uptime record is provided for all of our readers so that you can evaluate
 on how we rock on our uptime and we can keep improving our service now and then.
We will continuously update this record in each month in our blog at
http://www.hostdepartment.com/blog