Tag Archives: Smtp

In the first month of this fresh new year of 2009, I am here again to report the uptime record for January 2009. Before I go with the details, you can have a look at the table below. They represent the average uptime and critical time during January 2009 in all of our servers for FTP, HTTP, MySQL, SMTP, and POP services.

Service % Time OK % Time Critical
FTP 99.991% 0.009%
HTTP 98.996% 1.004%
MySQL 99.989% 0.011%
SMTP 99.990% 0.010%
POP 99.979% 0.021%

FTP Service
FTP, important issue! It is needed when you want to upload your files into your websites. So, I clearly understand that you will find it annoying to find your FTP unaccessible. Anyway, our January’s FTP service uptime record showed that we reached 99.991% “okay” time and only 0.009% critical time reported. We gladly report that we met what you’ve expected.

HTTP Service
We also realize HTTP service is also significant for your website. We understand how inconvenient for you if your website is unaccessible by your visitors, especially when your site is critical and very important for your business.

For HTTP service in January, we reached 98.996% uptime and 1.004% critical time reported. We are really sorry that we didn’t meet 99.99% uptime guarantee for HTTP in January. It was caused from our scheduled maintenance to improve the performance of our servers for your further satisfaction.

MySQL Service
MySQL service is very important for dynamic website with MySQL database. As database records your customers’ registration data, e-commerce data, or archived materials; it is crucial to have the service available.

In January 2009, our MySQL service was 99.989% up and 0.011% critical time only. It means we actually have a rounded 99.99% uptime for MySQL service and we are glad that we met your expectations.

SMTP and POP Service

E-mails service is very important as with e-mails, you contact and get contacted by people. In delivering e-mail services, we report two records, SMTP and POP services. For SMTP service, we delivered 99.990% uptime and 0.010%. We are happy that we didn’t disappoint you in delivering the service.

And for POP service, we performed 99.979% uptime and there was 0.021% critical time in January for POP service. It showed that our okay time for POP was around 99.98% last month and we regret that we performed 0.02% critical time rather than just equal to or less than 0.01% critical time as there was regular maintenance to provide better performance in the future.

Last, we’d like to thank you for your kind understanding, patience, and loyalty towards our service and also we thank you for the time you have spent to read this uptime record. We’ll be back again next month as usual for February 2009 uptime.

Regards,
Gabrielle

As it has been done for the last two months, we are now here again to report completely our uptime fact in December 2008. Averagely, the uptime record has been listed as below:

Service % Time OK % Time Critical
FTP 99.98% 0.02%
HTTP 99.99% 0.01%
MySQL 99.29% 0.71%
SMTP 99.29% 0.71%
POP 99.28% 0.72%

FTP

Averagely, for FTP service, we reached 99.98% uptime, meaning that we had 0.02% critical time. This was 0.01% less than guaranteed and we apologize for the inconveniences that might have been caused. The critical time was caused by schedule maintenance in our server.

HTTP

Our website service (HTTP) uptime fact in December 2008 meets the uptime guarantee of 99.99%. There was only 0.01% critical time as estimated in the uptime guarantee. And we proudly inform that we met the reliability standard here.

MySQL, SMTP, and POP

Unfortunately, our MySQL, SMTP, and POP service in December showed a little below the standard guarantee. MySQL and SMTP reached out 99.29% okay time in the server averagely while our POP service was around 99.28% up.

This means that we had about 0.71% critical time for MySQL and SMTP. Furthermore, there was 0.72% critical time for the POP service. We realize this must have been an awful situation for your website. We are really sorry and apologize for the inconveniences as the regular scheduled maintenance affected the server.

However, we constantly improve our service in each moment and our admins are always there to help out. We will never let you down and we will never do nothing to improve as customer satisfaction has been our first priority since we started. Thank you once again for your loyalty and attention.

Regards