Tag Archives: Fact

In the first month of this fresh new year of 2009, I am here again to report the uptime record for January 2009. Before I go with the details, you can have a look at the table below. They represent the average uptime and critical time during January 2009 in all of our servers for FTP, HTTP, MySQL, SMTP, and POP services.

Service % Time OK % Time Critical
FTP 99.991% 0.009%
HTTP 98.996% 1.004%
MySQL 99.989% 0.011%
SMTP 99.990% 0.010%
POP 99.979% 0.021%

FTP Service
FTP, important issue! It is needed when you want to upload your files into your websites. So, I clearly understand that you will find it annoying to find your FTP unaccessible. Anyway, our January’s FTP service uptime record showed that we reached 99.991% “okay” time and only 0.009% critical time reported. We gladly report that we met what you’ve expected.

HTTP Service
We also realize HTTP service is also significant for your website. We understand how inconvenient for you if your website is unaccessible by your visitors, especially when your site is critical and very important for your business.

For HTTP service in January, we reached 98.996% uptime and 1.004% critical time reported. We are really sorry that we didn’t meet 99.99% uptime guarantee for HTTP in January. It was caused from our scheduled maintenance to improve the performance of our servers for your further satisfaction.

MySQL Service
MySQL service is very important for dynamic website with MySQL database. As database records your customers’ registration data, e-commerce data, or archived materials; it is crucial to have the service available.

In January 2009, our MySQL service was 99.989% up and 0.011% critical time only. It means we actually have a rounded 99.99% uptime for MySQL service and we are glad that we met your expectations.

SMTP and POP Service

E-mails service is very important as with e-mails, you contact and get contacted by people. In delivering e-mail services, we report two records, SMTP and POP services. For SMTP service, we delivered 99.990% uptime and 0.010%. We are happy that we didn’t disappoint you in delivering the service.

And for POP service, we performed 99.979% uptime and there was 0.021% critical time in January for POP service. It showed that our okay time for POP was around 99.98% last month and we regret that we performed 0.02% critical time rather than just equal to or less than 0.01% critical time as there was regular maintenance to provide better performance in the future.

Last, we’d like to thank you for your kind understanding, patience, and loyalty towards our service and also we thank you for the time you have spent to read this uptime record. We’ll be back again next month as usual for February 2009 uptime.

Regards,
Gabrielle

Hello there! Here we’re again to provide you with the transparency of our Uptime record in November 2008. As we did in October, our availability was averagely 99.99% as guaranteed. And now, let’s evaluate our uptime in November to keep track on it.

November 2008 Availability Chart

Service % Time OK % Time Critical
FTP 99.990% 0.010%
HTTP 99.989% 0.011%
MySQL 99.992% 0.008%
SMTP 99.989% 0.011%
POP 99.990% 0.010%
IMAP 99.989% 0.011%

from the record in November, the uptime was tracked in several different services including FTP, HTTP, Email, and MySQL service as done in the previous month.

From the FTP service, we reached 99.99% of uptime and had 0.010% critical time record (downtime) tracked. The downtime recorded was resulted from the regular maintenance scheduled to improve all of our servers.

For the http service (website uptime), availability reached 99.989 out of 100%. There was 0.011% of service outage when there was regular maintenance to improve server performance.

Email service including POP, SMTP, and IMAP reached 99.99% in average for November, with only 0.001% unavailability recorded for regular maintenance.

And our database service even reached 99.992% uptime recorded and just had 0.008 unavailability tracked in the servers averagely from the scheduled maintenance.

Averagely in November, from all services in all servers, the availability of Host Department servers reached 99.989% out of 100%, which is rounded off to 99.99%.

It has been shown that so far, Host Department still meets their uptime guarantee. Well anyway, see you guys next month 🙂

~Gabrielle~