Tag Archives: Customers

Recently, it has become a bigger and bigger question on why small web hosting companies seem to treat and care for their customers better and nicer. Is it really so? Or, is there something behind it?

What Makes Smaller New Hosts Sound Better?

Well, to be honest there is one big thing that small web hosts can do while large hosts may not – personalized services and custom web hosting plans. Of course many people won’t reject this kind of offer. You get whatever you’d like to have. Just request them and they will provide it for you! A custom web hosting plan or your own personalized service is not impossible to get.

Additionally, small web hosting companies also seem to pay attention to each of their customers far more than large hosting companies. Why? Just imagine! To compare, in small hosts or new ones, you might be just one of their fifty to a hundred customers while large web hosting companies have around 100,000 customers or even more. It is not because large hosts do not care for you but more to that their attention is divided for much larger number of clients.

Smaller or new web hosts will more likely to do an extra mile for you. Even better, everything they do, they do it for you – like transferring your website manually or installing certain software you need for your website. That is because as they just start up their business and giving whatever their customers want will help them a lot in growing their name and popularity in the web hosting world.

However, Still Large Hosts Win One Step Forward…

Small and new hosts sound better? Then i’ll let you know that large hosts have better advantages. First, large hosts can offer their web hosting services for reasonable prices than the smaller companies as they are experienced on estimating and calculating their budgets and revenues well to provide the best service with very affordable prices and quality hosting.

And what is more important is they will be there everytime you need them, around the clock technical support (24/7). Whenever you’d like to ask questions or there is any issue with your website, you can always contact them either with chat or ticketing support. You don’t know when you’ll need a support for inquiries or solutions so better to have one that provides you 24/7 technical support you can contact anytime.

Next, you get more disk space and bandwidth. They don’t limit your growth, they don’t charge you everytime you need more resources, and you don’t need to ask for more as they have given you large amount of resources. All have been provided in the web hosting plan you purchase with them. You can grow your online home without limitation.

Also remember that large hosts are more stable and experienced as they have already been in the business for many years. They know how to run their web hosting business successfully. And when you have even very complicated issues, they are experienced to solve it well as they have known how to do this and that in the business for years.

So, figure out wisely which one you’d really like to choose for your important online presence success. The decision is absolutely in your hand.

~Gabrielle~

Website has been a common stuff for computer users. Almost everybody who uses computer has it. They develop and design it for multiple use; either it is personal, business, family websites, or etc. However, how many of them have maximized it to rake their instant revenue if they have no goods or services to sell? In fact, there are profitable funs you can gain from owning a website.

The first you can do from your website, as everybody knows, is of course selling your own goods or services in your website. With a website, you can build your online store and optimize your SEO and SEM, so Internet addicts can find your site easily, visit, and buy your products if they are interested or need them. And next thing you’ll realize is money rolls into your bank account. But still, use the proper and safe payment gateways when you decide how you will accept online payment from your customers. You can use those like authorize.net or PayPal, which is safer for you and your customers.

And instead of only selling goods and services to get your income, you can also use your website to offer advertising service. This means you have companies who would like to advertise in your website by placing their banners. Mostly, to make others interested in advertising in your website, you should ensure your website is well-known and has credibility as even you, yourself, will not be willing to advertise in unknown websites I am sure.

To get advertising contracts, you can start by joining affiliate programs of those big companies and be their affiliate. From it, you can earn your own commission and also increase popularity plus credibility of your website. The commission itself depends on each companies’ policy. Here, in Host Department, we offer you 25% commission of the total web hosting plan sale you can get for us.

Well, anyway, back to the topic, if your website has won credibility and popularity, you can set up your own advertising Service Level Agreement on how much you can earn from the advertisements you place in your website. There are few conditions you can apply for your advertising service, on when you deserve your payment.

Receive your money from payment per impression (CPM or Cost Per Thousand, which is M in latin numeral). This means you’ll get paid based on how many times the advertisement’s banner is displayed on your site. For example, if you set $20 CPM, it means you get twenty bucks every 1000 times the advertisement’s banner is displayed in your website.

Or, you can get paid per click. This means everytime visitors of your website click the advertisement’s banner in your website, you will receive payment per how many times they click on the banner. Nevertheless, it depends on how attractive the banner is or how high the traffic of your site is.

High traffic site will have a higher chance to be clicked than the lower traffic one. Also, you can earn better result if you carefully select the design of the banners to match your target audiences or website visitors so they will be attracted to click it.

Lastly, you also can get payment per sale (pay per sale). But this means you will only earn money if your visitors click through the banner and purchase any product from the advertiser or register for the service. Remember, just like pay per click, you receive better result if you carefully select the advertisers’s banner to suit your website’s visitors and increase your website traffic.

So now, let’s not neglect your website just as it is. Earn whatever you can get from it!

~Gabrielle~

There is no other way to express it, we are simply growing too fast. I have decided to pull out most of our aggressive marketing campaigns. The core value I set for this company is purely “customer satisfaction“. Growing fast is good, everybody wants growth, but one must also be prepared for it, right? Our growth in this past several months are so overwhelming that our recruitment and training for new hires/staff can not keep up with the growth. Customer queues are getting longer, service level are not as I expected anymore, it’s not actually a good sight. So the decision has been made. I am pulling the plug on all the funds we spend for aggressive marketing until we can get enough manpower to sustain and deliver excellent customer service back on the line. That being said, I would like to also apologize to our customers if you recently received a service level that is below your expectation. Hopefully by pulling the plug on aggressive marketing, our team will not be too overwhelmed by having to service both new and existing customers, because servicing new customers takes much more time than existing ones, simply because they don’t know their way around yet. I hope to restore excellent level of service very soon as I expect a huge drop on new customers coming in starting today. We are preparing many new staff to handle both existing and new customers in the future, please bare with these new guys if they somehow takes longer to service you than our senior staffs. Thanks again for choosing Host Department! I’ll make sure we all do our best to always have your favor upon our services. Have a blessed day! -Jimmy R Tanzil