Host Department’s excellent prices are not the only reasons why our customers rave about our services! According to our customers Host Department is best and they prefer it because of the following reasons.

Our customers appreciate:

  •   Industry-leading Customer Care program
  •   Rock-solid network – 99.99% uptime guaranteed
  •   100% customer satisfaction guaranteed
  •   Unmatched reliability
  •   Lightning-fast network connectivity
  •   Custom hosting environment
  •   Innovative support technology

Rock Solid Network 99.99% Uptime Guaranteed

We’ve taken great strides to provide reliable access to you. Our bandwidth saturation average (a measure of how crowded our systems are) is less than 30%. We have redundant DS-3 (capable of 45Mbps each) lines with diverse routes to the Internet Backbone, ensuring our servers always have an active connection to the Internet. BGP Peering allows us to automatically re-route traffic away from “Internet Traffic Jams.” This means when one part of the Internet slows down your site will not be caught in the bottleneck. All of our servers are fast Dual Pentium III based technology with 512+ MB of RAM. We keep our servers at less than 50% capacity so even when traffic peaks, our servers won’t overload.

100% Customer Satisfaction Guaranteed

While our competitors force half or full year commitments, here at Host Department you can pay month-to-month. All our server packages come feature-rich and competitively priced. Our starter Linux Hosting Plan starts at only $2.95 per month, which includes a domain name for life, 24/7 live chat, ticketing and dozens of useful CGI scripts to enhance your site. You even have the option of pre-paying 1 year in advance to receive a hefty discount. Because of this guarantee to customer satisfaction, Host Department has grown quickly to hosting sites for businesses in over 170 countries since 1997. If your site requires secure server, FrontPage 2000, .NET 4.0 framework or any of our other cutting-edge features then Host Department is the only choice for your web hosting needs.

Unmatched Reliability

Host Department supplies the best for its clients with cutting-edge hardware, software and technology. Our custom built, state-of-the-art, space-saving blade servers allows better heat dissipation, better server administration and a great scalability factor. When there is a need for increased processing prowess, it is as easy as adding more hardware resources into the blade chassis.

Lightning-Fast Network Connectivity

Host Department has chosen five of the best backbone providers to relay all traffic. This means that all our clients have a 99.99% uptime guarantee. The network is designed around redundancy and efficiency. BGP4, five DS3 lines and one OC3 connection to diverse backbones and a fully 100 Mbps Cisco Switched network make the Host Department network top-notch.

Custom Hosting Environment

We strongly believe that the environment where the servers are located is as important to our client’s websites as the services our clients are receiving. The Host Department Data Center is geographically located near an Internet Exchange Point to minimize traffic hops and optimize performance. Our Data Center features a Power Management System which includes 2.5 megawatts premise power, a customer dedicated power backed up by an Uninterruptible Power Supply (UPS), a 235,000 watt diesel generator, customer dedicated circuit breaker protection and scalable customer power. We also have fire zones above the ceiling and below the floor, specialized heat/smoke sensors and automatic fire department notification. Our Mainframe Style Construction includes HVAC, separate cooling zones, and seismically braced racks. Our server hosting facility also uses scalable areas; cabinets, full open racks, shared open racks, and are secured by motion sensors, key-card access, video camera surveillance, a security breach alarm, and 24/7 police monitoring. Our Network Operations Center is a high security facility, and no customer is permitted to enter this area. Certified technicians are monitoring the equipment 24 hours a day.

Innovative Support Technology

Host Department is currently hosting over 550,000 customers whose skills range anywhere from novice-level to experts. They range from personal websites to Fortune 500 corporations. The Host Department customer service center is staffed 24 hours a day to offer assistance in any area. When the technical support and call center staff cannot resolve a customer’s issue, the dedicated Executive Team steps in. They will provide the resolution to any problem, whether billing, technical or administration. At no point does a Host Department customer feel alone; they know that we are standing by waiting for their call. With 24/7 toll-free call center, 24/7 online support chat and dedicated online Executives, Host Department is constantly rated in the Top 10 of any list for its support and dedication.

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