As it has been done for the last two months, we are now here again to report completely our uptime fact in December 2008. Averagely, the uptime record has been listed as below:

Service % Time OK % Time Critical
FTP 99.98% 0.02%
HTTP 99.99% 0.01%
MySQL 99.29% 0.71%
SMTP 99.29% 0.71%
POP 99.28% 0.72%

FTP

Averagely, for FTP service, we reached 99.98% uptime, meaning that we had 0.02% critical time. This was 0.01% less than guaranteed and we apologize for the inconveniences that might have been caused. The critical time was caused by schedule maintenance in our server.

HTTP

Our website service (HTTP) uptime fact in December 2008 meets the uptime guarantee of 99.99%. There was only 0.01% critical time as estimated in the uptime guarantee. And we proudly inform that we met the reliability standard here.

MySQL, SMTP, and POP

Unfortunately, our MySQL, SMTP, and POP service in December showed a little below the standard guarantee. MySQL and SMTP reached out 99.29% okay time in the server averagely while our POP service was around 99.28% up.

This means that we had about 0.71% critical time for MySQL and SMTP. Furthermore, there was 0.72% critical time for the POP service. We realize this must have been an awful situation for your website. We are really sorry and apologize for the inconveniences as the regular scheduled maintenance affected the server.

However, we constantly improve our service in each moment and our admins are always there to help out. We will never let you down and we will never do nothing to improve as customer satisfaction has been our first priority since we started. Thank you once again for your loyalty and attention.

Regards

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