Exceeding the Highest Industry Standards Each center is staffed 24 x 7 with highly trained, experienced supportengineers. Support engineers are required to go through annual code of conduct reviews. All facilities follow a well-defined security policy. This policy is regularly audited and modified, as needed, in order to maintain the highest standards. The facilities are SAS-70 certified and maintain current SunTone™ and IBM Hosting Advantage™ certifications. HIPAA requires a Need +1 facility, ours is Need +2. Speed & Stability. Powered by OC48 -192 backbones, we utilize BGP to provide intelligent, fail-safe routing. We route your users to the fastest available connection to ensure maximum connection speed and virtually eliminate down time. Scalability & Redundancy. iHostXtremes buys bandwidth from 10 Tier 1 backbone providers, including AT&T, Level 3, Qwest & UU net (all originating from within the same building), and has multi-gigabytes of high quality provisioned data capacity with virtually unlimited scalability. The iHostXtremes network takes advantage of this built-in, redundant bandwidth resource though mutli-layered router and switch configurations. Physical Security. Our facilities are manned with 24 x 7 security personnel. Badge/Photo ID access screening as well as biometric access screening are employed for an added level of security. All visitors are required to pass through multiple levels of security and are required to be escorted at all times. Sensitive security areas within the centers are protected by motion sensors and security breach alarms. Video cameras installed throughout the centers are continuously monitored by security personnel. network Security. All of our systems are designed to maintain a quality of service throughout the network by prioritizing packets to maintain an order of precedence of services. Each network device is equipped to filter out DoS attacks. We also offer intelligent, multilayer access control that can be utilized to protect the network from the impact of attacks while reducing the risk of inadvertently discarding legitimate traffic. Service Level Agreements. iHostXtremes guarantees its services with industry leading SLA's. Areas of coverage include but are not limited to: network uptime and access speed, specific response and escalation procedures and the replacement and/or maintenance of hardware and software. Standard SLA guarantees include 100% network uptime and timely hardware replacement guarantees.