FAQ

General VPS FAQ

Can I request for a Hard Reboot?

Yes, you can ask support to perform a hard reboot of your container, in case if the reboot from your control panel fails to boot the VPS.

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Do you provide Backups in VPS Hosting?

Yes, we provide backups for last 3 days from backup request date for your containers.

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Do you fill too many containers in a Physical Server?

Never, we won’t fill excess containers in a server, we promise.

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Can I increase my Dedicated IPs, If So, How much does it cost?

Yes, additional IP addresses cost $3/IP per month. You will need to contact [email protected] with the purpose of your IP addresses to allocate additional IP addresses.

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Do I get complete refund in case if I cancel my VPS account?

A setup fee of $3 will be deducted if you are cancelling within 30 day. Pro-rated refunds will be issued if you cancel after 30 days.

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What if I face issues with Plesk/cPanel control Panel?

We will provide support for Plesk/cPanel related issues if the control panel is purchased through Hostdepartment and is installed by the support team.

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Do I get support in case of any Server application issues?

No, we do not provide support in case of any application related issues other than the control panel or which is not installed by the support team.

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Can I Increase RAM in my VPS Account?

No, you cannot increase RAM in your VPS account, you will need to upgrade your existing plan.

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Can I Upgrade or Degrade my existing plan?

Yes, you can upgrade or degrade your existing plans without any hassles.

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Can I increase Disk Space and Bandwidth in my existing plan?

No, you will need to upgrade to a higher plan.

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Hosting

What applications supported on Linux and Windows Platform ?

We provide Hsphere Control Panel on Shared Hosting (Linux and Windows), Reseller Hosting, Database Hosting. Here are the applications supported on Linux and Windows Platform.

Linux platform:

  • PHP
  • PERL
  • MySQL
  • PHPMyAdmin

Windows Platform:

  • PHP
  • PERL
  • MSSQL 2005 server
  • ASP.net – 2.0 and 4.0
  • Coldfusion MX
  • Crystal Reports
  • Classic ASP
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Linux VPS FAQ

Do you provide Full Root Access on my VPS Container?

Yes, you will get full root access for your VPS container, you are free to install any legitimate application on your VPS. We do not allow hacking/mining/copyrighted content to be hosted on the VPS.

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Which Operating Systems do you Support on Linux VPS Hosting?

We support these below flavors of Linux Operating Systems, default you will CentOS, you can choose a custom one in the below options by raising a support case after the account creation…

  • CentOS
  • Ubuntu
  • Debian
  • Fedora
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Windows VPS FAQ

Which Operating System do you Support on Windows?

We supportĀ Windows Server 2008 SP2 R2 Standard operating system for your Windows VPS Containers, however we are planning to introduce Windows server 2012 soon.

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Do you provide Administrator Access?

Yes, we do provide direct administrator access of your container.

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