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CUSTOMER CARE & SUPPORT: Current Network Status
 

This page allows our customers to check our up-to-date network status. Any emergency issues will be posted here as soon as we find out about it. If you should encounter a problem with any of our services, the first thing you need to do is to check this page. If it turns out that there are no known issues, you may go ahead with the next step, which is either having a live chat with one of our technical support or submitting a ticket regarding the issue you are having.

Date/Time Issue Description Status
2008-05-13 06:34:19 PST Problem:
We are currently having problems with our Name Servers (NS1 and NS2). All of our admins and NOC staffs are currently investigating and fixing it right now. Please do be patient and wait for our update.

Affected Servers:
NS1 and NS2

Affected Services:
All client using NS1 and NS2 as the domain nameserver will be affected

How to check if you are Affected:


Estimation Recovery Time:
Your service will be unavailable for approximately 4 hours (starting from 01:25 AM PDT), during our system recovery process. We would like to apologize in advance for any disruption this may cause you.
Resolved
2008-05-13 00:53:26 PST Problem:
We will upgrade patch for the AWBS - Advanced Webhost Billing System. You will be experiencing a problem if you visit your domain management account

Affected Servers:
Our corporate server

Affected Services:
DNR page and DNR service

How to check if you are Affected:


Estimation Recovery Time:
Your service will be unavailable for approximately 60 minutes (starting from 11:45 PM PDT), during our upgrade process. If you have any questions regarding this recovery work, feel free to create a ticket with your comments or concerns. We will be happy to assist you in any way we can. We would like to apologize in advance for any disruption this may cause you.
Resolved

 
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