| "Providing millions of Reseller & Web Hosting worldwide!" |
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Editor's Choice Award Winner for "Excellent Enterprise Hosting Solutions" |
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CUSTOMER CARE & SUPPORT: Current Network
Status |
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 This
page allows our customers to check our up-to-date network
status. Any emergency issues will be posted here as soon
as we find out about it. If you should encounter a problem with
any of our services, the first thing you need to do is to check
this page. If it turns out that there are no known issues, you may
go ahead with the next step, which is either having a live chat
with one of our technical support or submitting a ticket regarding
the issue you are having.
| Date/Time |
Issue Description |
Status |
| 2008-05-13 06:34:19 PST |
Problem:
We are currently having problems with our Name Servers (NS1 and NS2). All of our admins and NOC staffs are currently investigating and fixing it right now. Please do be patient and wait for our update.
Affected Servers:
NS1 and NS2
Affected Services:
All client using NS1 and NS2 as the domain nameserver will be affected
How to check if you are Affected:
Estimation Recovery Time:
Your service will be unavailable for approximately 4 hours (starting from 01:25 AM PDT), during our system recovery process.
We would like to apologize in advance for any disruption this may cause you.
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Resolved |
| 2008-05-13 00:53:26 PST |
Problem:
We will upgrade patch for the AWBS - Advanced Webhost Billing System. You will be experiencing a problem if you visit your domain management account
Affected Servers:
Our corporate server
Affected Services:
DNR page and DNR service
How to check if you are Affected:
Estimation Recovery Time:
Your service will be unavailable for approximately 60 minutes (starting from 11:45 PM PDT), during our upgrade process. If you have any questions regarding this recovery work, feel free to create a ticket with your comments or concerns. We will be happy to assist you in any way we can. We would like to apologize in advance for any disruption this may cause you.
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Resolved |
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Copyright 1997 - , Host Department LLC. All rights reserved. Suite 105, 501 Silverside Rd. Wilmington DE 19809, USA.
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