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This
page allows our customers to check our up-to-date network
status. Any emergency issues will be posted here as soon
as we find out about it. If you should encounter a problem with
any of our services, the first thing you need to do is to check
this page. If it turns out that there are no known issues, you may
go ahead with the next step, which is either having a live chat
with one of our technical support or submitting a ticket regarding
the issue you are having. | Date/Time | Issue Description | Status |
| 2008-07-17 03:59:32 PST |
Problem: We have an maintenance process on server Taurus. Our admin are working on this now. You will be experiencing a problem if you have Taurus. Please be patient while we are working to correct this issue, so we can test it out. Affected Servers: Taurus Affected Services: HTTP, HTTPS and FTP How to check if you are Affected: To check if you are effected or not, go to "FTP/User account" menu on Control Panel and look at Host Name parameter. If you are not under Taurus server, then you should not be having such problem Estimation Recovery Time: Your service will be unavailable for approximately 2 hours (starting from 02:30 AM PDT), during our system recovery process. We would like to apologize in advance for any disruption this may cause you. If you have any questions regarding this recovery work, feel free to create a ticket with your comments or concerns. We will be happy to assist you in any way we can. |
Resolved |
| 2008-06-24 06:24:56 PST |
Problem: We will be migrating some accounts under Toronto server over to Terra server. The movement takes place in order to provide more stability and uptime to all accounts' performance under our servers (will start to commence on June 26, 2008 at 1 AM PDT, for our current time, please click here: http://www.time.gov/timezone.cgi?Pacific/d/-8/java) Affected Servers: Toronto Affected Services: To check if you are affected or not, go to "FTP/User account" menu on Control Panel and look at Host Name parameter. If you are not under Toronto server, then you should not be having such problem. How to check if you are Affected: To check if you are affected or not, go to "FTP/User account" menu on Control Panel and look at Host Name parameter. If you are not under Toronto server, then you should not be having such problem. Estimation Recovery Time: Server Moving process will take for approximately 8 days (starting from June 26, 2008 at 01:00 AM PDT to July 3, 2008 at 01:00 AM PDT) for our current time, please click here: http://www.time.gov/timezone.cgi?Pacific/d/-8/java). We would like to apologize in advance for any disruption this may cause you. If you have any questions regarding this recovery work, feel free to create a ticket with your comments or concerns. We will be happy to assist you in any way we can. |
Open |
| 2008-06-24 06:22:51 PST |
Problem: We will be migrating some accounts under Colorado server over to California and Cosmic server. The movement takes place in order to provide more stability and uptime to all accounts' performance under our servers (will start to commence on June 25, 2008 at 5 PM PDT, for our current time, please click here: http://www.time.gov/timezone.cgi?Pacific/d/-8/java) Affected Servers: Colorado Affected Services: NONE (The websites will still be online) - But will be unable to update the account until the new ones propagate. How to check if you are Affected: To check if you are affected or not, go to "FTP/User account" menu on Control Panel and look at Host Name parameter. If you are not under Colorado server, then you should not be having such problem. Estimation Recovery Time: Server Moving process will take for approximately 12 days (starting from June 25, 2008 at 05:00 PM PDT to July 7, 2008 at 01:00 AM PDT) for our current time, please click here: http://www.time.gov/timezone.cgi?Pacific/d/-8/java). We would like to apologize in advance for any disruption this may cause you. If you have any questions regarding this recovery work, feel free to create a ticket with your comments or concerns. We will be happy to assist you in any way we can. |
Open |
| 2008-06-24 06:22:48 PST |
Problem: We will be migrating some accounts under Nevada and Nebraska server over to Nitro server. The movement takes place in order to provide more stability and uptime to all accounts' performance under our servers (will start to commence on June 25, 2008 at 1 AM PDT, for our current time, please click here: http://www.time.gov/timezone.cgi?Pacific/d/-8/java) Affected Servers: Nevada & Nebraska Affected Services: NONE (The websites will still be online) - But will be unable to update the account until the new ones propagate. How to check if you are Affected: To check if you are affected or not, go to "FTP/User account" menu on Control Panel and look at Host Name parameter. If you are not under Nevada or Nebraska server, then you should not be having such problem. Estimation Recovery Time: Server Moving process will take for approximately 12 days (starting from June 15, 2008 at 01:00 AM PDT to July 6, 2008 at 09:00 AM PDT) for our current time, please click here: http://www.time.gov/timezone.cgi?Pacific/d/-8/java). We would like to apologize in advance for any disruption this may cause you. If you have any questions regarding this recovery work, feel free to create a ticket with your comments or concerns. We will be happy to assist you in any way we can. |
Open |
