H-Sphere Reseller Guide

Crash Report

 

Last modified: 28 Jan 2008

 

Crash Report is an H-Sphere package that integrates crash report interface to administrator's Control Panel. It allows reporting your H-Sphere problems to H-Sphere support directly from your admin control panel. Problem reports will include basic information about CP version, kernel, system Java and database, and major packages installed on the affected boxes to make fixing the problem easier.

Also, the package provides extended server information about H-Sphere *nix physical servers: Java/Tomcat/database versions, major packages installed on a server (Apache, Bind, mail, etc.).

Crash report is available only in admin CP.

 

Installation

  • Log into your CP server as cpanel user
  • Download the latest Crash Report package.
  • Install the package.

 

Update

To update a crash report package to a newer version:

  1. Log into your CP server as cpanel user
  2. Uninstall the older Crash Report package installed on your CP:
    java psoft.hsp.tools.PkgUnInstaller --pkg-name=CrashReport
  3. Restart H-Sphere.
  4. Download the latest Crash Report package.
  5. Install the package.
  6. Restart H-Sphere again after a new package version has been installed.

 

Changing E-Mail Address Where Reports Are Sent

All problem reports will be sent to PSoft support by default. You must be registered at our Support Page first.

If you need to change this e-mail address, set the CRASH_REPORT_MAIL property in ~cpanel/shiva/psoft_config/hsphere.properties:

 

Sending Crash Reports

To create and send a crash report:

  1. Pass to the Support Center menu and select Crash Report:

  2. On the page that shows, describe the problem in the text area, select affected physical boxes and click Preview.
  3. On the page that shows you will see prewiev of your report the way H-Sphere support will see it. Enter the Title for the report and your Email. H-Sphere support (techs) will send you a reply to this e-mail.
  4. Click Submit to send the report.
    Crash reports will be sent to PSoft support by default or to the e-mail set in the ~cpanel/shiva/psoft_config/hsphere.properties file in the CRASH_REPORT_MAIL property.

 

Extended Physical Server Information

After the Crash Report package is installed, you will be able to view additional information about *nix physical boxes in physical server info in admin CP. For CP server, it will show the Java and Jakarta Tomcat versions, and the system PostgreSQL version. For other servers, it will give the versions of packages for major services (Apache, Bind, mail, etc.)

In the E.Manager -> Servers -> P.Servers menu, click the magnifying glass icon in front of a *nix physical server to view its server info. You will see the following information at the bottom of the page:



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