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Company Overview |
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 Through
a series of strategic business moves, Host Department became
the Tier 1 host the company is known as today. Host Department
thrives in an industry that is constantly reinventing itself.
With innovations in customer service, ease of use, and special
features for Host Department customers, the company continues
to stay one step ahead of the competition.
Host Department employees take pride in offering some of the
best 24 hour a day, customer-oriented support in the industry.
Everyday hundreds of businesses trust Host Department with
their web presence, reinforcing the Host Department tradition
of industry-leading customer service, top-notch network reliability,
unsurpassed prices, and innovative services.
Host Department provides low-cost feature-rich web hosting.
The Host Department business model emphasizes service to small
and medium sized businesses, allowing them to do e-commerce
and focus on their core competencies while Host Department
handles their Internet site.
Host Department's excellent prices are not the only reasons
why our customers rave about our services! Our customers appreciate:
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Industry-leading Customer Care program |
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Rock-solid network - 100% uptime guaranteed |
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100% customer satisfaction guaranteed |
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Unmatched reliability |
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Lightning-fast network connectivity |
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Custom hosting environment |
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Innovative support technology |
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Rock
Solid Network 100% Uptime Guaranteed
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 We've
taken great strides to provide reliable access to you. Our
bandwidth saturation average (a measure of how crowded our
systems are) is less than 30%. We have redundant DS-3 (capable
of 45Mbps each) lines with diverse routes to the Internet
Backbone, ensuring our servers always have an active connection
to the Internet. BGP Peering allows us to automatically re-route
traffic away from "Internet Traffic Jams." This
means when one part of the Internet slows down your site will
not be caught in the bottleneck. All of our servers are fast
Dual Pentium III based technology with 512+ MB of RAM. We
keep our servers at less than 50% capacity so even when traffic
peaks, our servers won't overload.
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100%
Customer Satisfaction Guaranteed
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 While
our competitors force half- or full-year commitments, here
at Host Department you can pay month-to-month. All our server
packages come feature-rich and competitively priced. Our starter
UNIX package starts at only $7.95 per month, which includes
a full domain name, 24 hour toll free technical support and
dozens of useful CGI scripts to enhance your site. You even
have the option of pre-paying 1 year in advance to receive
a hefty discount. Because of this guarantee to customer satisfaction,
Host Department has grown quickly to hosting sites for businesses
in over 170 countries since 1997. If your site requires secure
server, FrontPage 2000, Real Audio/Video or any of our other
cutting-edge features then Host Department is the only choice
for your web hosting needs.
 Host
Department provides all of its clients with cutting-edge hardware,
software and technology. All of Host Department’s servers
are custom-built with the most reliable equipment for higher
performance. Best of all, there are less than 256 domains
hosted on each of our servers, unlike the majority of our
competitors who host anywhere from 500 to 1000 domains per
server. With such a small number of domains on each server
there is a lower server load, disk access time decreases and
network speed increases.
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Lightning-Fast
Network Connectivity |
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 Host
Department has chosen five of the best backbone providers
to relay all traffic. This means that all our clients have
a 100% uptime guarantee. The network is designed around redundancy
and efficiency. BGP4, five DS3 lines and one OC3 connection
to diverse backbones and a fully 100 Mbps Cisco Switched network
make the Host Department network top-notch.
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Custom
Hosting Environment |
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 We
strongly believe that the environment where the servers are
located is as important to our client’s websites as
the services our clients are receiving. The Host Department
Data Center is geographically located near an Internet Exchange
Point to minimize traffic hops and optimize performance. Our
Data Center features a Power Management System which includes
2.5 megawatts premise power, a customer dedicated power backed
up by an Uninterruptible Power Supply (UPS), a 235,000 watt
diesel generator, customer dedicated circuit breaker protection
and scalable customer power. We also have fire zones above
the ceiling and below the floor, specialized heat/smoke sensors
and automatic fire department notification. Our Mainframe
Style Construction includes HVAC, separate cooling zones,
and seismically braced racks. Our server hosting facility
also uses scalable areas; cabinets, full open racks, shared
open racks, and are secured by motion sensors, key-card access,
video camera surveillance, a security breach alarm, and 24/7
police monitoring. Our Network Operations Center is a high
security facility, and no customer is permitted to enter this
area. Certified technicians are monitoring the equipment 24
hours a day.
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Innovative
Support Technology |
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 Host Department is currently hosting over 550,000 customers whose skills range anywhere from novice-level to experts. They range from personal websites to Fortune 500 corporations. The Host Department customer service center is staffed 24 hours a day to offer assistance in any area. When the technical support and call center staff cannot resolve a customer's issue, the dedicated Accounts Executive Team steps in. They will provide the resolution to any problem, whether billing, technical or administration. At no point does a Host Department customer feel alone; they know that we are standing by waiting for their call. With 24/7 toll-free call center, 24/7 online support chat and dedicated online Account Executives, Host Department is constantly rated in the Top 10 of any list for its support and dedication.
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Corporate
Office:
Host Department LLC
501 Silverside Rd, Suite 105
Wilmington, DE 19809
United States |
Data
Center 1:
Hurricane Electric Facility
Host Department LLC - CE1412
48233 Warm Springs Blvd
Fremont, CA 94539
United States |
Data
Center 2:
NAP of the Americas West
3030 Corvin DR
Santa Clara, CA 95051
United States
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